RETURNING THE GOODS
In case of problems or if you have questions, please contact us. We will see how we can help you solve the issue.
In case a product does not meet your expectations, you have 14 calander days ( after receipt of the goods) to return the order. If you wish to return the goods, we ask you to contact us as soon as possible via firstname.lastname@example.org. Above mentioned is also applicable if you notice that your goods are damaged on delivery. Therefore it is critical to check your goods on reception.
HOW CAN I RETURN GOODS?
- Send an e-mail to by email@example.com mentioning your name and order number to get a return label. We will make sure that your receive the return label as soon as possible via mail. It is also possible to download the return label here.
- The goods have to be returned within 14 days after reception in the original packaging. The goods have to be returned in undamaged condition, together with the completed return form. Please be aware : NO COMPLETED RETURN FORM = NO REIMBURSEMENT.
- As soon as we have received the package in undamaged condition, the return of your money will be executed with 14 working days. The costs for returning and trading the goods are for the client.
HOW LONG DO I HAVE TO RETURN THE GOODS?
The goods have to be returned within 14 days after reception of your order.
HOW DOES THE REIMBURSEMENT WORK?
After we have received your returned goods, the amount of your purchase will be transferred back to your account. Please make sure that you always complete the IBAN number and BIC code on your return form. Goods that are returned under the conditions mentioned above, will be reimbursed within 14 working days. The costs for the shipment and return are for the customer.
WHAT DO I DO IN CASE THE REIMBURSED AMOUNT IS NOT CORRECT?
In case the reimbursed amount is not correct, please contact us as soon as possible via firstname.lastname@example.org. We will solve the problem as soon as possible.
By La Nature maintains the right to refuse return shipments that are returned after the above mentioned period or in case the goods are not returned in the same conditions they were delivered.